Customer Service...

Last Saturday I went and had my nails filled, and when I was walking out the door, I noticed they were thinner than they had ever been. Seriously I think I could have thumped them off but decided to see how they did because I am so ADD and couldn't stand the thought of sitting in that chair another second. Fast forward a few hours, and 1 nail had already chipped...not good. Next day...another one. One more day passed....2 more. That was it...I decided to go back last night to get them fixed. I gathered my composure and receipt, walked into the establishment...won't mention the name, but it is VERY close to my house...and asked to have my paper-thin appendages repaired. The guy behind the desk asked me who did them, and my little fella just happened to be sitting in close proximity. I pointed him out, presented my receipt, and casually sat down to wait my turn. When he finally made it my way, he asked me what happened and who did my nails. I explained it was him and showed him the results. He them proceeded to raise his voice and accuse me of lying saying he was positive he didn't do my nails, that my nails looks like they had been done 2 weeks ago, that I was not there on Saturday and literally told me I was lying...Okay, dude...I sat staring at you file, drill, and basically destroy my nails for an hour and a half...I know it was you. After he continued to argue with me, I...still calm...picked up my things, and went to find the manager.

Long story short, the manager's wife led me to another station, gave me something to drink...actually a nice glass of Chardonnay...and hooked me up. Her husband graciously "righted the wrong" and stayed open late while his son and daughter...I ended up knowing their teachers...talked my head off. All ended well, but I couldn't help wonder...WHERE HAS CUSTOMER SERVICE GONE?????